Effective 1 March 2023, KLM Royal Dutch Airlines will add two new members to its Board of Managing Directors, bringing the total number to five. As Chief People Officer (CPO), Miriam Kartman will be responsible for KLM’s Human Resources policy, while Barry ter Voert will become Chief Experience Officer (CXO) and EVP of Business Development. He will be responsible for the KLM brand, customer experience and developing KLM’s business model.