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Southwest to make improvements to winter equipment, staffing following holiday meltdown

Southwest Airlines pledged Tuesday to improve its winter operations and modernize its technology following a massive holiday meltdown that spurred the cancellation of nearly 17,000 flights and stranded scores of flyers. In particular, the Dallas-based carrier plans to purchase more de-icing trucks, engine covers and heaters, as well as hire more winter staff. Additionally, Southwest said it would invest…

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