Hotel companies are on Instagram’s Threads, but don’t use it for complaints — yet
The social media platform formerly known as Twitter (recently redubbed X) launched as a town square of the internet. But it also became a nifty tool for travelers to leapfrog ahead of long phone wait times to lodge customer service complaints, change reservations or rebook flights. The X platform’s functionality moved in a different direction under Elon Musk’s ownership,…










